(Updated: August 8, 2007)
Lotus Sametime Unyte understands the importance of ensuring its customers' privacy and employs strict privacy policies in all aspects of its business. This privacy statement applies to the Lotus Sametime Unyte WebInterpoint™ Web Conferencing Service and the Lotus Sametime Unyte website. It does not apply to any third parties, Business Partners, resellers or links from the Lotus Sametime Unyte website, as Lotus Sametime Unyte cannot control the privacy practices of those parties or sites.
Information Collection and Use
Lotus Sametime Unyte collects individual identifying information ("identifying information") when you request information, visit Lotus Sametime Unyte Web pages, register for the WebInterpoint™ service, host a Web conference or participate in a Web conference. Lotus Sametime Unyte may also receive identifying information from its resellers, Business Partners and customers.
The information Lotus Sametime Unyte collects includes, but is not limited to, the following: name, postal address, email address, telephone number, facsimile number, company name and job title. In addition, Lotus Sametime Unyte may collect information such the name of your Internet Service Provider, the IP address through which you access the Internet, the date and time you accessed the website or service, the pages you visited on the website and any links which brought you to the Lotus Sametime Unyte website. This information is used to help improve Lotus Sametime Unyte information and services, provide important information about Lotus Sametime Unyte products and services to you, provide information about other products and services that may be of interest to you, contact you for customer satisfaction surveys, market research or in connection with certain transactions, analyze trends, administer products and services and for accounting and billing purposes.
You may contact us at marketing at any time to tell us that you do not want your information used for further marketing contact and we will remove you from our marketing contact list, however, we will retain your information to contact you regarding service and delivery of service matters.
In addition, as part of the Unyte Conferencing suite of services, Lotus Sametime Unyte collects information, which includes, but is not limited to, the following: meeting participant information (name, email), meeting title, number of attendees, conference duration, status (voice, Web), feature use, comments, polling results, system specifications (e.g., proxy server) and log files. This information is used to provide data back to you, improve the service, troubleshoot problems, administer the service and for accounting and billing purposes.
Information Disclosure
Lotus Sametime Unyte collects identifying information as part of selling, administering, delivering and maintaining its products and services. Lotus Sametime Unyte will not sell or rent your identifying information to anyone. Lotus Sametime Unyte will only send identifying information about you to other companies or parties when:
- we have your consent to share your identifying information,
- we need to share your information to provide you with a product or service you have requested from us,
- we need to share your information with a Business Partner, reseller or enterprise to enable them to provide you with a requested service on behalf of Lotus Sametime Unyte,
- we need to share your information to debug a problem with a third party (we will notify you of this use of your information)
- we must comply with a subpoena, court order or other legal process
- your actions violate Lotus Sametime Unyte terms of service and require legal intervention.
Lotus Sametime Unyte occasionally hires other companies to provide limited services on its behalf, such as the processing and delivery of mailings. Lotus Sametime Unyte only provides such parties the information necessary to deliver the service and prohibits these parties from disclosing or using this identifying information for any other purpose.
Content Privacy
Lotus Sametime Unyte WebInterpoint™ Web Conferencing Service allows users to publish documents for the purpose of sharing with an authorized group of users. When a document is published through WebInterpoint™it is securely transferred to WebInterpoint™ servers and converted. Published documents are never archived to off-line storage media and are considered the confidential material of the account owner. At any time you may elect to remove or replace a published document in the system. When you choose to remove published materials they are immediately deleted from our systems and are no longer retrievable.
Lotus Sametime Unyte does not use or share any published documents internally or with third parties. Published documents are considered confidential material of the account owner.
Cookies
Lotus Sametime Unyte WebInterpoint™ Web Conferencing Service only requires cookies within a session. Once a session is ended and the browser is closed the cookies are removed from the user's computer. The Lotus Sametime Unyte website may send cookies to your browser if your browser's preferences are set to accept such cookies. Your browser will only allow a website to access the cookies it has sent to you. You may choose to delete any cookies sent to your browser by Lotus Sametime Unyte' website.
Hosting Facilities
The Lotus Sametime Unyte Data Center is located in Waltham, Massachusetts and is a highly secure facility that is staffed 24 hours per day and 365 days per year. Access to the facility is allowed only for designated personnel who provide appropriate identification. The facilities are physically secure and the infrastructure is redundant.
Network Security
The WebInterpoint™network is protected by redundant firewalls supplied by an industry leader known for their performance and security. Routers, switches and other network components are also configured redundantly to maintain maximum service performance and availability.
Server Security
The WebInterpoint™service is powered by redundant, secure Internet servers located in the Lotus Sametime Unyte Data Center. All servers and networking equipment are housed in locked steel cages and are protected by security staff, video surveillance and biometric card access. Network access to servers from the public Internet is limited to only the TCP/IP ports necessary for administration and use of the service. Servers are maintained with the latest available security patches to minimize exposure to security flaws inherent to the platforms.
Changes to the Privacy Policy
Lotus Sametime Unyte will post changes to its privacy policy to its website and will notify existing customers of the updated policy 15 days prior to the implementing the policy changes.
Contact Us
If you have any questions or feedback on this policy statement, please contact us at support or 1.800.656.0306.
